Privacy Policy

Last updated: January 1, 2026

At Hellcloud, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and mailing address that you voluntarily provide when placing an order, subscribing to our newsletter, or contacting us.
• Usage Data: Information about your device, browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically when you browse our site.
• Cookies and Tracking: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. See our Cookie Policy for more details.

Data Usage

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To send you newsletters, promotions, and updates (with your consent)
• To improve our website, products, and customer experience
• To respond to your inquiries and provide customer support
• To detect and prevent fraud or other unauthorized activities
• To comply with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Transaction records are retained for up to 5 years for tax and accounting purposes.

Data Transfer

Your information may be transferred to and maintained on servers located outside of your jurisdiction. If you are located outside Mexico, please be aware that the information you provide will be transferred to and processed in Mexico, where our servers and central database are operated.

Data Security

We implement commercially reasonable security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to withdraw consent for marketing communications
• The right to data portability
• The right to lodge a complaint with a supervisory authority

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@hellcloud.com
• Address: Av. Paseo de la Reforma 250, Col. Juárez, Mexico City, Mexico